Frequently Asked Questions

Are there any fees?

As of now, we are not charging any transaction fees for transfers within the Bank of Hodlers platform. You will only be charged the network's fees for inter-platform transactions.

What do I get when I sign up?

You get access to the BOH wallets and the ability to earn interest and borrow crypto. You will also receive 100 BOH tokens if you sign up using a referral link.

I haven't received an activation email. What do I do?

If you haven't received an activation email or if your activation email has expired, you can request for a new one here. Please remember to check your spam folder as well.

What assets do you support?

Currently, our platform supports Bitcoin, Ether, DAI and TrueUSD. We are currently adding the top 15 cryptocurrencies to the platform.

Do you hold the collateral?

We don't, but the smart contracts hold and control the collateral.

Where are the assets stored?

Your assets are stored in user-controlled wallets, unless you opt in to our lending pool which is a secure BOH cold wallet.

How do I earn interest?

When you deposit your crypto assets, you immediately start earning interest on a weekly basis. Lock up your capital for 3, 6 or 12 weeks and earn 2% more interest with us.

How do I borrow assets?

We will soon open up the option to borrow any asset on the platform from the 'Borrow page'.

Can I deposit Fiat currencies?

We plan on integrating fiat currencies by Q1 2020.

Where can I see my account balance?

You can view your asset-wise balance on the Wallets Page.

How can I contact support?

For any queries on how to use our products and services, you can contact us at and we will respond to you within one working day.

When and how can I withdraw my BOH tokens?

You can withdraw your BOH tokens once the airdrop campaign is over. We will let you know when the campaign is reaching its end via email.

What can I do with my BOH tokens?

Once the airdrop campaign is over, you can use the BOH tokens within the platform to complete certain tasks such as paying back a loan, earning more interest, etc. These features will be released in more detail once the airdrop campaign is over.

Are you listed on any exchange?

As of now, we are not listed on any exchange. We are working to get this done by the end of 2019.